Support & FAQ
We're here to help. Find answers to common questions or get in touch with our team.
Frequently asked questions
Click 'Sign Up' in the top right corner, provide your email and create a password. You'llneed to verify your email and complete the KYC process before you can send money.
You'll need a government-issued ID (NIN or international passport) and proof of address (utility bill or bank statement from the last 3 months).
Most verifications are completed within 24 hours. You'll receive an email once your account is verified.
Go to your dashboard and click 'Add Funds'. You can pay using PayPal or debit/credit card through our secure payment gateway.
Transfers typically arrive within 1-2 business days. The exact time depends on the recipient'sbank processing times.
Once a transfer is confirmed, it cannot be cancelled. However, if there's an issue, please contact our support team immediately and we'll do our best to help.
If a transfer fails, the funds will be returned to your wallet. We'll notify you of the reason for the failure and you can try again or contact support for assistance.
Yes. We use bank-level encryption, secure payment processors, and comply with all financial regulations. Your funds are held in segregated accounts for maximum security.
Yes! You can save multiple recipients in your account and send money to any of them whenever you need to.
The minimum transfer is £5 and the maximum is £5,000 per transaction. For higher limits, please contact our support team.